I recently went to the clinic for some treatment. When I got to the front desk, I couldn’t believe how rude the girls were behind the desk. They acted as if I didn’t even exist. When they were finally finished talking, one of them came over and asked me what I wanted. I almost left their business because during those few seconds when I just arrived, I felt like an unwelcome guest.
In this article, I’m going to share with you three tips to improve the customer service of any rental company.
You think your business is different, right? You don’t have to worry about customer service. Sorry, you do. In fact, good customer service is the secret sauce for keeping your rental customer long term.
You have to keep in mind that your customers expect to be treated with courtesy and dignity. Those first few moments they meet you are critical.
When they come into your place of business and they feel like they’re not welcome, they are going to leave you fast. If you don’t show them how much you care about them as a customer they’ll go somewhere else. That means you won’t get their money.
When they call you to get information about a property, give it to them cheerfully. Here are three tips to improve your customer service skills.
1) Don’t be rude when they’re calling to schedule an appointment.
2) Be professional and helpful when they ask you questions. That’s courteous and shows that you’re and outstanding business person.
3) Remember the golden rule. Treat them just like the way you would want to be treated if you were walking into a business the first time.
When you do these things you’ll be better than most of your competition, and that can help set you apart from other property management companies or landlords in your city.




May 21st, 2010 at 5:47 am
What a great resource!
June 7th, 2010 at 2:23 pm
Good luck everybody! – I will come back again. Are you on facebook or twitter? Will like to follow you.
Thanks
December 15th, 2010 at 3:17 am
Superb web-site for oxygen software companies
March 10th, 2011 at 3:07 am
Thanks for the amazing post. I ll make sure that I visit your blog more often. You just know how to entertain someone.
March 12th, 2011 at 11:04 pm
When it comes to determining if you should take parenting classes, to prepare for the raising of your new baby, many parents are unsure. If you are one of those soon-to-be parents, you may want to examine the advantages and disadvantages of parenting classes. These advantages and disadvantages, a few of which are outlined below, may help make making a decision a little bit easier for you.
March 13th, 2011 at 4:18 pm
I would like to thanks a ton for the work you have made in writing this post. I am hoping the same finest work from you in the future as well. I loved your style I will register for your feed please keep posting! With regards, Dionna.
March 14th, 2011 at 9:55 am
Hi. I just read yours point of viev and I have to say that i fully agree in this point of seeing it. Pls try to present your point of viev more often and I will for sure analise it.
March 16th, 2011 at 4:21 am
Useful article, approval for demography the the perfect time to specify it together. I like the administering you could be demography your blog. I’ll be bookmarking your internet internet site therefore i can accrue up from the future. wants to discover added posts soon.
March 17th, 2011 at 5:04 am
Good blog, but it would be better if in future you can share more about this subject. Keep posting.
March 17th, 2011 at 6:21 am
When I originally commented I clicked the Notify me when new comments are added checkbox and now each time a comment is added I get three emails with the same comment. Is there any way you can remove me from that service? Thanks!
March 18th, 2011 at 2:14 am
Great site. A lot of useful information here. I’m sending it to some friends!
March 18th, 2011 at 6:25 am
That i found an interesting thing a little while ago on the way to earn profits within securing golden bullion markets. I thought it was appealing because of the old watches market place appear to be overflowing right now and nobody are now enjoying the following.
March 21st, 2011 at 12:12 pm
Greetings. I really did some web surfing and found this blog. I decided by way of this blog put up and it is really incredible.I definitely genuinely enjoy your website.Perfectly, the chunk of posting is in guarantee the very finest on this genuinely worth though subject. I added it and i’m hunting ahead to your upcoming site reports. I also observed that your website has some excellent connecting completed to it. I will correct apart get hold of your rss feed to stay informed of any revisions. Wonderful information you received right here.Delight maintain revise on your fantastic article.Thanks.
May 14th, 2011 at 10:14 am
sort of liked this article
not all of it – there were a number of points that i found a lttle bit off but all in all it was a nice read, thanks for the article!
Best regards, Resor
August 16th, 2011 at 1:55 pm
welcome, By the title I would be on something different. Excellent read and insightful points made!! I definitely enjoying every little bit of it and I have you bookmarked to check out new stuff you blog post.
September 6th, 2011 at 6:08 pm
Wrote this guidelines you could have mentioned below. Something more important I have to speak about is always that laptop memory conditions typically range in price up as well as other tendencies inside technological innovation. Such as, whenever different years of model motherboards are dropped at the marketplace, you will find often complimenting improvement in the shape choices with the system recollection in addition to disk drive room. This is due to your application worked by just a lot of these cpus will inevitably surge in power to produce fresh technological innovation.
September 11th, 2011 at 7:57 pm
I am a long time watcher and I just thought I’d stop by and say hi for the first time. I actually like your posts. Thank you