<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Financially Free Real Estate Investor</title>
	<atom:link href="http://www.financiallyfreelandlord.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.financiallyfreelandlord.com</link>
	<description>Get Your Questions About Real Estate Investing Answered</description>
	<lastBuildDate>Fri, 30 Jul 2010 19:04:28 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Protected: hidden</title>
		<link>http://www.financiallyfreelandlord.com/hidden/</link>
		<comments>http://www.financiallyfreelandlord.com/hidden/#comments</comments>
		<pubDate>Fri, 30 Jul 2010 18:48:20 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Blog Categories]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=417</guid>
		<description><![CDATA[There is no excerpt because this is a protected post.]]></description>
			<content:encoded><![CDATA[<form action="http://www.financiallyfreelandlord.com/wp-pass.php" method="post">
<p>This post is password protected. To view it please enter your password below:</p>
<p><label for="pwbox-417">Password:<br />
<input name="post_password" id="pwbox-417" type="password" size="20" /></label><br />
<input type="submit" name="Submit" value="Submit" /></p></form>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/good-to-great-real-estate-investing/" rel="bookmark" class="crp_title">Good to Great Real Estate Investing</a></li><li><a href="http://www.financiallyfreelandlord.com/the-fastest-way-to-create-momentum-as-a-real-estate-investor/" rel="bookmark" class="crp_title">The Fastest Way to Create Momentum as a Real Estate Investor</a></li><li><a href="http://www.financiallyfreelandlord.com/property-management-to-win/" rel="bookmark" class="crp_title">Property Management to Win</a></li><li><a href="http://www.financiallyfreelandlord.com/successful-investor-trait-3-creative-techniques-to-put-deals-together/" rel="bookmark" class="crp_title">Successful Investor Trait #3:  Creative Techniques to Put Deals Together</a></li><li><a href="http://www.financiallyfreelandlord.com/when-you-are-struggling-to-get-your-letters-to-motivated-sellers/" rel="bookmark" class="crp_title">When You Are Struggling to get Your Letters to Motivated Sellers</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="hidden" url="http://www.financiallyfreelandlord.com/hidden/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/hidden/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Fastest Way to Create Momentum as a Real Estate Investor</title>
		<link>http://www.financiallyfreelandlord.com/the-fastest-way-to-create-momentum-as-a-real-estate-investor/</link>
		<comments>http://www.financiallyfreelandlord.com/the-fastest-way-to-create-momentum-as-a-real-estate-investor/#comments</comments>
		<pubDate>Tue, 25 May 2010 05:21:02 +0000</pubDate>
		<dc:creator>Scott Nachatilo</dc:creator>
				<category><![CDATA[Inspiration/Mindset]]></category>
		<category><![CDATA[momentum]]></category>
		<category><![CDATA[real estate investing]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=415</guid>
		<description><![CDATA[My six-year old daughter just finished the 1st grade.  One of the things the first graders do is they have spelling tests each week.  What does this have to do with real estate investing?  Stay tuned.  
She had kind of a rough start with spelling at the beginning of the years. [...]]]></description>
			<content:encoded><![CDATA[<p>My six-year old daughter just finished the 1st grade.  One of the things the first graders do is they have spelling tests each week.  What does this have to do with real estate investing?  Stay tuned.  </p>
<p>She had kind of a rough start with spelling at the beginning of the years.  She was getting B&#8217;s and C&#8217;s at first.  I decided that I need to do work with her to help her to develop the skill of spelling.  What I did was work five days a week with her a little bit each day.  </p>
<p>At first it was a real struggle to get her to practice with me.  But after awhile, she got used to it.  We even invented a game based on the TV show &#8220;Minute to Win It&#8221; to help make the practice more fun.  After that rough start, she got straight A&#8217;s, week in and week out.  </p>
<p>The last week of school was very busy with activities outside of school.  In fact, we only got a few chances to practice spelling.  The day of test she was stressed out because she felt like she wasn&#8217;t well enough prepared for the test.  I told her to relax &#8211; that she would do just fine.  Sure enough, she got an A.  </p>
<p>The reason that you got so stressed out is that she now has the identity someone he has a good speller, and someone who is an A student.  She she was very uncomfortable with the idea of getting less than than an A.  </p>
<p>Why am I telling you this story?  It contains one of the most powerful success principals.  It&#8217;s the same thing with any other area in your life.  </p>
<p>For example, when you are successful in finding great deals, you begin to believe that you are great at finding great deals.  This helps you find more and more deals as your belief in yourself grows.  As you find more and more great deals, your identity shifts from unsure to certain that you can always find great deals.  </p>
<p>You begin to expect success all the time, every single time.  This is your new standard of excellence.  You become uncomfortable when fall below that level of success which is your new standard.  </p>
<p>I notice this in myself.  I&#8217;ll get onto a hot streak, and seem to find great deals all over the place.  I&#8217;ve also been a cold streak, and wonder when I&#8217;m ever going to find my next deal.  </p>
<p>When I feel that I&#8217;m not living up to my personal standards as a real estate investor, I go into action mode.  I&#8217;ll put myself onto an action-based program.  I&#8217;ll keep moving until I&#8217;m back to my comfortable level of production.  </p>
<p>My mistake is that I slack off once I reach that level of production.  </p>
<p>Want to create more for your business?  Change your identity for yourself.  Set a new standard.  As Tony Robbins taught me years ago&#8230;&#8221;Step up!&#8221;</p>
<p>That&#8217;s how people become more and more successful in real estate investing.  </p>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/when-self-doubts-come-up/" rel="bookmark" class="crp_title">When Self Doubts Come Up</a></li><li><a href="http://www.financiallyfreelandlord.com/top-traits-of-successful-real-estate-investors-christmas/" rel="bookmark" class="crp_title">Top Traits of Successful Real Estate Investors &#038; Christmas</a></li><li><a href="http://www.financiallyfreelandlord.com/using-other-real-estate-investors-to-find-great-deals/" rel="bookmark" class="crp_title">Using Other Real Estate Investors to Find Great Deals</a></li><li><a href="http://www.financiallyfreelandlord.com/don%e2%80%99t-get-%e2%80%9cants-in-your-pants%e2%80%9d/" rel="bookmark" class="crp_title">Don’t Get “Ants in Your Pants”</a></li><li><a href="http://www.financiallyfreelandlord.com/three-ways-to-look-at-any-opportunity/" rel="bookmark" class="crp_title">Three Ways to Look at Any Opportunity</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="The Fastest Way to Create Momentum as a Real Estate Investor" url="http://www.financiallyfreelandlord.com/the-fastest-way-to-create-momentum-as-a-real-estate-investor/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/the-fastest-way-to-create-momentum-as-a-real-estate-investor/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>When You Are Struggling to get Your Letters to Motivated Sellers</title>
		<link>http://www.financiallyfreelandlord.com/when-you-are-struggling-to-get-your-letters-to-motivated-sellers/</link>
		<comments>http://www.financiallyfreelandlord.com/when-you-are-struggling-to-get-your-letters-to-motivated-sellers/#comments</comments>
		<pubDate>Mon, 24 May 2010 03:43:56 +0000</pubDate>
		<dc:creator>Scott Nachatilo</dc:creator>
				<category><![CDATA[Buying Properties]]></category>
		<category><![CDATA[letter]]></category>
		<category><![CDATA[motivated seller]]></category>
		<category><![CDATA[struggling]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=413</guid>
		<description><![CDATA[One of my clients was struggling with getting a with getting and mailer out to a list of motivated sellers.  He came to me for help.  
I found that the the list he was using was a good list it.  It was a list of sellers who have a high likelihood that [...]]]></description>
			<content:encoded><![CDATA[<p>One of my clients was struggling with getting a with getting and mailer out to a list of motivated sellers.  He came to me for help.  </p>
<p>I found that the the list he was using was a good list it.  It was a list of sellers who have a high likelihood that they would need to sell their house quickly.  </p>
<p>The mail piece that he was trying to put together was yellow letter.  A yellow letter appears to be a hand written letter sent to the seller.  It&#8217;s placed in a hand addressed envelope.  These letters have a high likelihood of being opened because it looks like personal mail.  </p>
<p>The fact that the letter appears to be hand-written means that it gets a good response rate.  </p>
<p>The disadvantage with a mail piece like this is that it takes longer to put this type of letter together.  My client taking two months or more to get these letters sent out.  By that time, most of the people at already sold the properties or they&#8217;d listed them with a realtors.  </p>
<p>My advice to him was to simply the mailer so he could get out much more quickly.  </p>
<p>Yes, don&#8217;t start with the most labor intensive mailer.  Start with the easiest to get out, a post card.  </p>
<p>The specific service that I referred him to is called <a href="http://www.click2mail.com">www.click2mail.com</a>.  This site is affiliated with the United States Postal Service.  You can upload your mail list and your your mail piece to <a href="http://www.click2mail.com">www.click2mail.com</a>.  They will do the printing.  They will do the delivery.  This automation makes for a lot less work.  </p>
<p>To ensure that he actually finished the task, I asked him to send me an email when he got the post cards sent out.  When you add accountability to a task like this that is a struggle, you make it all the more likely that you&#8217;ll actually get it done.  </p>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/84/" rel="bookmark" class="crp_title">Getting that Pre-approval letter to make offers on REOs</a></li><li><a href="http://www.financiallyfreelandlord.com/question-getting-reference-letter-from-a-lender/" rel="bookmark" class="crp_title">Question: Getting Reference Letter from a Lender</a></li><li><a href="http://www.financiallyfreelandlord.com/have-you-seen-this-type-of-tenant-fraud/" rel="bookmark" class="crp_title">Have you seen this type of TENANT FRAUD?</a></li><li><a href="http://www.financiallyfreelandlord.com/eviction-court-judge-glenn-jones-speaks-for-millionaire-possibilities/" rel="bookmark" class="crp_title">Eviction Court Judge Glenn Jones Speaks for Millionaire Possibilities</a></li><li><a href="http://www.financiallyfreelandlord.com/using-other-real-estate-investors-to-find-great-deals/" rel="bookmark" class="crp_title">Using Other Real Estate Investors to Find Great Deals</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="When You Are Struggling to get Your Letters to Motivated Sellers" url="http://www.financiallyfreelandlord.com/when-you-are-struggling-to-get-your-letters-to-motivated-sellers/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/when-you-are-struggling-to-get-your-letters-to-motivated-sellers/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>What Every Disorganized Rental Business Lacks</title>
		<link>http://www.financiallyfreelandlord.com/what-every-disorganized-rental-business-lacks/</link>
		<comments>http://www.financiallyfreelandlord.com/what-every-disorganized-rental-business-lacks/#comments</comments>
		<pubDate>Sat, 22 May 2010 04:22:36 +0000</pubDate>
		<dc:creator>Scott Nachatilo</dc:creator>
				<category><![CDATA[Blog Categories]]></category>
		<category><![CDATA[buildium]]></category>
		<category><![CDATA[database]]></category>
		<category><![CDATA[Property Management]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=410</guid>
		<description><![CDATA[Late last year my the rental management business was in total disarray.  It was chaos!  We lost telephone numbers.  We lost track of work orders because we didn&#8217;t have a work order system.  Basically, we had an information nightmare.  
Finally one day I&#8217;d had enough.  I started researching on-line [...]]]></description>
			<content:encoded><![CDATA[<p>Late last year my the rental management business was in total disarray.  It was chaos!  We lost telephone numbers.  We lost track of work orders because we didn&#8217;t have a work order system.  Basically, we had an information nightmare.  </p>
<p>Finally one day I&#8217;d had enough.  I started researching on-line to try to find a solution for that problem.  I decided to find a database that would help us to organize the information for our business.   </p>
<p>There are two basic types of databases.  There are web based database system.  The other database systems are software installed on your computer which are used by just a single user.  </p>
<p>We decided that we wanted to use a web-based system so that we could have the multiple users.  We found a product called Buildium.  I&#8217;m not trying to sell anything in this article here.  If you want to check out Buildium, Google it and go there web site.  </p>
<p>I&#8217;m just trying to tell you about the experience that we&#8217;ve had using a little bit about the difference, but it&#8217;s made a big difference.  </p>
<p>There are 7 reasons that you should consider using a database for your rental business.  </p>
<p>1) All the information is in one place.<br />
The database can store all of your telephone numbers, your finances for the for your properties, information about the properties, property photographs, documents you scan (e.g., leases), and many other types of data.  They&#8217;re all in one place with the in your database.  This is a tremendous advantage.  </p>
<p>No more looking through stacks and stacks of papers to find telephone numbers (as long as you save that information in the database).  </p>
<p>2) Everybody is on the same page.<br />
If you have an office in which you have staff like me, it makes a big difference to have everyone on the same page.  What that means is that everyone is working off the same plan; everyone is marching to the same tune.  A database can help get everybody marching in to the same tune.  </p>
<p>3) It has a good way of handling work workers.<br />
Once you get past managing about 100 properties, you&#8217;re really start to run into issues with staying on top of things like work orders.  You need to follow up and make sure that that those small items are being taken care of.  </p>
<p>What if you get 10 to 20 small projects going?  It&#8217;s very easy to forget to follow up and check and make sure that work got done.  But if you have a computerized system of handling and tracking work orders it becomes much easier because every every day we&#8217;ll  verify that the work orders are getting completed.  </p>
<p>4) It saves time.<br />
It saves you time because you don&#8217;t have to go through stacks and stacks of paper to find that information that you&#8217;re missing.  </p>
<p>5) It&#8217;s inexpensive.<br />
The cost for having the database ranges from about $20 to $150 per month based on the number of units that you have in the database.  If you look at different types of databases that are available for a property management, you&#8217;ll see the some are quite expensive.  Compared to most web-based systems, Buildium was quite inexpensive, especially given the gains in productivity that we&#8217;ve realized.  </p>
<p>6) It automatically does Craigslist ads.<br />
It has a feature that will generate attractive looking craigslist ads for you.  Because the database is able to save four photographs of each unit that you have, it&#8217;s able to put that information together with other information in the database to create a really nice looking craigslist at.  The other nice thing is that you don&#8217;t have to keep retyping the same information over and over again when you want to put up a craigslist ad.  </p>
<p>7) It&#8217;s web based.<br />
It a web-based application, and that&#8217;s a big advantage because it allows you to have multiple users all of whom have access to the database.  That means everyone in your office can see the information and put more information into the database as needed.  </p>
<p>You can also log onto the database wherever you have an internet connection.  That means if you go out of town on vacation, you have access to the database if you need it.  If you are just away from your office and you need to get some type of information from that database, you can do so as long as you have an internet connection.  </p>
<p>So again, I&#8217;m not trying to get you to buy Buildium.  I&#8217;m just saying that we&#8217;ve had positive experiences with that system.  And if you&#8217;re having trouble organizing your information, I wouldn&#8217;t hurt you to check out and start using some type of database system.  </p>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/have-you-seen-this-type-of-tenant-fraud/" rel="bookmark" class="crp_title">Have you seen this type of TENANT FRAUD?</a></li><li><a href="http://www.financiallyfreelandlord.com/the-two-biggest-difference-makers-in-real-estate-investing/" rel="bookmark" class="crp_title">The Two Biggest Difference Makers in Real Estate Investing</a></li><li><a href="http://www.financiallyfreelandlord.com/is-the-better-to-set-up-an-llc-or-corporation-when-setting-up-your-business/" rel="bookmark" class="crp_title">Is the better to set up an LLC or Corporation when setting up Your Real Estate Business?</a></li><li><a href="http://www.financiallyfreelandlord.com/the-secret-sauce-for-keeping-rental-customers/" rel="bookmark" class="crp_title">The Secret Sauce for Keeping Rental Customers</a></li><li><a href="http://www.financiallyfreelandlord.com/on-line-auctions-great-source-for-cash-flow-properties/" rel="bookmark" class="crp_title">On-Line Auctions: Great Source for Cash Flow Properties?</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="What Every Disorganized Rental Business Lacks" url="http://www.financiallyfreelandlord.com/what-every-disorganized-rental-business-lacks/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/what-every-disorganized-rental-business-lacks/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Your Tenant Has Abandoned the Property:  Now What?</title>
		<link>http://www.financiallyfreelandlord.com/your-tenant-has-abandoned-the-property-now-what/</link>
		<comments>http://www.financiallyfreelandlord.com/your-tenant-has-abandoned-the-property-now-what/#comments</comments>
		<pubDate>Fri, 21 May 2010 04:27:09 +0000</pubDate>
		<dc:creator>Scott Nachatilo</dc:creator>
				<category><![CDATA[Property Management]]></category>
		<category><![CDATA[eviction]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=408</guid>
		<description><![CDATA[Today I got a question from one of my clients who had a property in which the client in which her renter moved out of her property without paying the rent.  In addition, her tenant left a whole bunch of stuff in the house.  
The question she had for me was what she [...]]]></description>
			<content:encoded><![CDATA[<p>Today I got a question from one of my clients who had a property in which the client in which her renter moved out of her property without paying the rent.  In addition, her tenant left a whole bunch of stuff in the house.  </p>
<p>The question she had for me was what she needed to do in order to lease the property again.  My advice to her was that you needed to get legal possession of the property.  </p>
<p>It&#8217;s important that you play this by the book because if you cut corners and get caught, the punishment may be way worse than the little bit of convenience you gained by cutting corners.  </p>
<p>What that means is that she needs to file for eviction with the court even though the tenant was already gone.  This is especially important when the tenant has left a bunch of stuff in the house.  </p>
<p>The reason she needed to go through the court is because there is always a chance that the tenant could come back and claim that they had some hardship that took them out of town.  </p>
<p>Now let&#8217;s suppose that my client had gotten rid of all of the items in the house.  In that case, the tenant could make a ridiculous claim against the landlord for throwing away their their &#8220;valuable&#8221; items.  If the landlord did not have legal possession of the property when those items were removed, they could be liable for damages.  Who knows what the tenant might claim was left in the property.  </p>
<p>The nature of the items in the property is also important.  Let&#8217;s suppose that the landlord gets legal possession of the property.  In Oklahoma, if the items in the property can truly be considered trash, they may simply be disposed of.  If, however, some of the items have value, the landlord is required to store those items for a period of time before disposing of them so the tenant has an opportunity to settle their debt with the landlord in order to get their property back.  </p>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/eviction-court-judge-glenn-jones-speaks-for-millionaire-possibilities/" rel="bookmark" class="crp_title">Eviction Court Judge Glenn Jones Speaks for Millionaire Possibilities</a></li><li><a href="http://www.financiallyfreelandlord.com/your-property-has-had-a-fire-now-what/" rel="bookmark" class="crp_title">Your Property has had a Fire: Now What?</a></li><li><a href="http://www.financiallyfreelandlord.com/do-you-believe-these-two-landlord-myths/" rel="bookmark" class="crp_title">Do You Believe these Two Landlord Myths?</a></li><li><a href="http://www.financiallyfreelandlord.com/property-management-to-win/" rel="bookmark" class="crp_title">Property Management to Win</a></li><li><a href="http://www.financiallyfreelandlord.com/tips-on-repair-estimating-part-1/" rel="bookmark" class="crp_title">Tips on Repair Estimating, Part 1</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="Your Tenant Has Abandoned the Property:  Now What?" url="http://www.financiallyfreelandlord.com/your-tenant-has-abandoned-the-property-now-what/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/your-tenant-has-abandoned-the-property-now-what/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Secret Sauce for Keeping Rental Customers</title>
		<link>http://www.financiallyfreelandlord.com/the-secret-sauce-for-keeping-rental-customers/</link>
		<comments>http://www.financiallyfreelandlord.com/the-secret-sauce-for-keeping-rental-customers/#comments</comments>
		<pubDate>Thu, 20 May 2010 10:39:57 +0000</pubDate>
		<dc:creator>Scott Nachatilo</dc:creator>
				<category><![CDATA[Blog Categories]]></category>
		<category><![CDATA[Property Management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[landlord]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=403</guid>
		<description><![CDATA[I recently went to the clinic for some treatment.  When I got to the front desk, I couldn&#8217;t believe how rude the girls were behind the desk. They acted as if I didn&#8217;t even exist.  When they were finally finished talking, one of them came over and asked me what I wanted.  [...]]]></description>
			<content:encoded><![CDATA[<p>I recently went to the clinic for some treatment.  When I got to the front desk, I couldn&#8217;t believe how rude the girls were behind the desk. They acted as if I didn&#8217;t even exist.  When they were finally finished talking, one of them came over and asked me what I wanted.  I almost left their business because during those few seconds when I just arrived, I felt like an unwelcome guest.  </p>
<p>In this article, I&#8217;m going to share with you three tips to improve the customer service of any rental company.  </p>
<p>You think your business is different, right?  You don&#8217;t have to worry about customer service.  Sorry, you do.  In fact, good customer service is the secret sauce for keeping your rental customer long term.  </p>
<p>You have to keep in mind that your customers expect to be treated with courtesy and dignity.  Those first few moments they meet you are critical.  </p>
<p>When they come into your place of business and they feel like they&#8217;re not welcome, they are going to leave you fast.  If you don&#8217;t show them how much you care about them as a customer they&#8217;ll go somewhere else.  That means you won&#8217;t get their money.  </p>
<p>When they call you to get information about a property, give it to them cheerfully.  Here are three tips to improve your customer service skills.</p>
<p>1) Don&#8217;t be rude when they&#8217;re calling to schedule an appointment.  </p>
<p>2) Be professional and helpful when they ask you questions.  That&#8217;s courteous and shows that you&#8217;re and outstanding business person.  </p>
<p>3) Remember the golden rule.  Treat them just like the way you would want to be treated if you were walking into a business the first time.  </p>
<p>When you do these things you&#8217;ll be better than most of your competition, and that can help set you apart from other property management companies or landlords in your city. </p>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/are-you-really-in-the-real-estate-business/" rel="bookmark" class="crp_title">Are you really in the Real Estate Business?</a></li><li><a href="http://www.financiallyfreelandlord.com/three-critical-upgrades-to-make-to-an-80-year-old-house/" rel="bookmark" class="crp_title">Three Critical Upgrades to Make to an 80 year old House</a></li><li><a href="http://www.financiallyfreelandlord.com/establish-a-competent-team-on-the-ground-so-you-can-step-away/" rel="bookmark" class="crp_title">Establish a Competent &#8220;Team on the Ground&#8221; so You Can Step Away</a></li><li><a href="http://www.financiallyfreelandlord.com/what-every-disorganized-rental-business-lacks/" rel="bookmark" class="crp_title">What Every Disorganized Rental Business Lacks</a></li><li><a href="http://www.financiallyfreelandlord.com/what-types-of-properties-can-you/" rel="bookmark" class="crp_title">What types of Properties can You Flip?</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="The Secret Sauce for Keeping Rental Customers" url="http://www.financiallyfreelandlord.com/the-secret-sauce-for-keeping-rental-customers/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/the-secret-sauce-for-keeping-rental-customers/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Three Critical Upgrades to Make to an 80 year old House</title>
		<link>http://www.financiallyfreelandlord.com/three-critical-upgrades-to-make-to-an-80-year-old-house/</link>
		<comments>http://www.financiallyfreelandlord.com/three-critical-upgrades-to-make-to-an-80-year-old-house/#comments</comments>
		<pubDate>Wed, 19 May 2010 03:57:24 +0000</pubDate>
		<dc:creator>Scott Nachatilo</dc:creator>
				<category><![CDATA[Blog Categories]]></category>
		<category><![CDATA[Rehab/Repairs]]></category>
		<category><![CDATA[old rent house]]></category>
		<category><![CDATA[renovation]]></category>
		<category><![CDATA[upgrades]]></category>

		<guid isPermaLink="false">http://www.financiallyfreelandlord.com/?p=405</guid>
		<description><![CDATA[I  really  like  buying  properties  that  were  built  in  the  1920&#8217;s  and  1940&#8217;s  for  rental  properties.  Why  buy  such  an  old  house?  Simple.  I  can  get  these  really [...]]]></description>
			<content:encoded><![CDATA[<p>I  really  like  buying  properties  that  were  built  in  the  1920&#8217;s  and  1940&#8217;s  for  rental  properties.  Why  buy  such  an  old  house?  Simple.  I  can  get  these  really  cheep.   </p>
<p>However,  there  are  certain  upgrades  you  need  to  make  so they  will  be  more  valuable  to  your  rental  customers.  When  they  are  more  valued  by  your  customers,  they  will  stay  longer  and you  will  get  a  better  cash  flow  for  the  property.  </p>
<p>In  this  article  I&#8217;m  going  to  give  you  three  tips  on  the  types  of  improvements that  I  would  recommend  you  make  to  these  types  of  properties.  </p>
<p>1) Increase the Energy Efficiency<br />
The  first  improvement  is  to  increase  the  energy  efficiency  property.  One  of  the  best  way  to  do  this  is  to  make  sure  you  don&#8217;t  have  too  many  windows.  Many  times  these  older  homes  have  way  too  many  windows  because  they  were  built  for  time  when  the  only  air  conditioning  was  by  opening  the  windows.  </p>
<p>For  instance,  if  it  has  more  than  one  window  in  the  bedroom  I  will usually  close  off  unnecessary  windows.  Usually  I  have  one  window  per  bedroom,  and  sometimes  as  many  as two.  I&#8217;ll be  sure  that  I  do  that  in a  way  to  so  that  wind  can  not  get  through.  </p>
<p>Another  good  idea  is  to  make  sure  that  there&#8217;s  plenty  of  installation  in  the  attic.  When  you  buy  a  house,  make  sure  you  look  in  the  attic  to  see  how  much  insulation  you  have  up there.  It  should  at  least  cover  up  the  2 x 4&#8217;s.  </p>
<p>2) Improve the Layout<br />
The  second  tip  is  to  improve  of  the  property.  In  older  homes,  there  are  often  way  too  many  walls  and  partitions.  For  example,  in  a  duplex  that  I  recently  renovated,  there  was  a  wall  partition  separating  a  living  area  from  kind  of  strange  room  that  didn&#8217;t  make  too much  sense.  It  was  either  a  terrible  bedroom  that  you  had  the  walk  through  to  get  to  the  rest  of  the  duplex,  or  it  was  a  dining  room  which  probably  wouldn&#8217;t  get  used  as  a  dining  room  anyway.  </p>
<p>I  decided  to  take  out  the  wall  partition.  I  made  it  into  a  much  nicer,  larger,  more  open  living  area.  It  makes  the  duplex  much  nicer  and  more  appealing.  </p>
<p>3) Upgrade Plumbing, Electrical, and Heat and Air<br />
OK.  The  house  is  almost  80  years  old.  That  means  those  pipes  and  wiring  might  be  that  old  if  hasn&#8217;t  been  replaced.  </p>
<p>That&#8217;s  expensive,  though,  isn&#8217;t  it?  Yes,  it  is  expensive.  But  it&#8217;s  probably  inexpensive  compared  to the  alternative.  </p>
<p>It&#8217;s  far  better  to  go  ahead  and  replace  those  systems  with  newer  more  up,  to,  date  electrical,  plumbing,  or  heating  and  air  if  it  cuts  down  on  your  maintenance  cost.  Also,  if  you  continually  need  to  get  maintenance  done,  your  tenants  are  going  to  get  very  frustrated  because  things  are  not  working  properly.  I  recommend  that  you  update  those  items  in  a  cost  effective  way  so  that  the  house  will  be  more  functional.</p>
<div id="crp_related"><h3>Related Posts:</h3><ul><li><a href="http://www.financiallyfreelandlord.com/repair-estimating-part-2/" rel="bookmark" class="crp_title">Repair Estimating, Part 2</a></li><li><a href="http://www.financiallyfreelandlord.com/tips-on-repair-estimating-part-1/" rel="bookmark" class="crp_title">Tips on Repair Estimating, Part 1</a></li><li><a href="http://www.financiallyfreelandlord.com/should-i-add-that-extra-bedroom/" rel="bookmark" class="crp_title">Should I add that Extra Bedroom?</a></li><li><a href="http://www.financiallyfreelandlord.com/last-session-repair-estimating/" rel="bookmark" class="crp_title">Last Session: Repair Estimating</a></li><li><a href="http://www.financiallyfreelandlord.com/where-should-i-look-for-cash-flow-properties/" rel="bookmark" class="crp_title">Where Should I look for Cash Flow Properties?</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div><script type="text/javascript" class="owbutton" src="http://onlywire.com/btn/button_3793" title="Three Critical Upgrades to Make to an 80 year old House" url="http://www.financiallyfreelandlord.com/three-critical-upgrades-to-make-to-an-80-year-old-house/"></script>]]></content:encoded>
			<wfw:commentRss>http://www.financiallyfreelandlord.com/three-critical-upgrades-to-make-to-an-80-year-old-house/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>
